Delivery Information

Pebble London sells high-end precious and semi-precious jewellery sourced from all over the world. If you don’t like your jewellery once you receive it, you may return your item and we will refund your purchase (See our Returns Policy).

Shopping at Pebble London is easy – We aim to deliver any order with in the UK within 3 working days, if the order is received before 1pm (Monday to Saturday) subject to availability. Overseas deliveries arrive within 3 to 7 working days for the rest of the world. To check on the status of an order or verify shipment, please call 0207 262 1775 or +44 207 262 1775 (for overseas orders). A Customer Service representative will be on hand to assist you from 10am to 5pm Monday to Friday.

All orders come packed in beautiful Pebble London boxes. Please note that you can also have the gift delivered to the recipient by choosing to provide an alternative delivery address. If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address.

All orders will be paid for in Pound Sterling but you are able to see the Euro and Dollar currency conversion by clicking the currency tab on the product page.

Our customer service team is available to deal with any queries or orders by phone or email. Please call us on 0207 262 1775 (within the UK) or +44 207 262 1775 (for overseas orders). Customer service is available Monday to Friday 10am to 5pm. You may also contact us by email info@pebblelondon.com

We carry most items in stock, however, occasionally there may be items on re-order or which need to be specially ordered for you. We will make every effort to expedite your special order and to be realistic in our estimated delivery time. Please have patience, as your special order is being made especially for you and can generally take from two to eight weeks. We will communicate exact times to you by email or phone before you place your order. Naturally, special orders are final sales.

For further queries regarding shopping at Pebble London, please see either Jewellery Info and Care or Frequently Asked Questions.

UK Delivery

Delivery to addresses within the UK costs £5.50. Orders will usually be received within 3 working days of the order being placed and payment cleared. All orders will need to be signed for. Please note that there are some areas within the UK where delivery may take longer to be received.

Parcels will need to be signed for in person so please state delivery address as an address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

International Delivery

All delivery to overseas addresses costs £15. Overseas deliveries arrive within 3-7 working days; please call us on +44 207 262 1775  or email info@pebblelondon.com for more information. Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

The transaction is taken in pounds sterling but you are able to view the price in dollars or euros by clicking the relevant currency tab on the product page. Alternatively, call our customer service team on +44 207 262 1775 or email info@pebblelondon.com to discuss your requirements, and we will advise if any additional shipping cost and delivery time is required.

Special Services:

If you urgently need your jewellery for the evening (and are based in London) or require a bespoke service such a special gift, please call on 0207 262 1775 (within the UK) or +44 207 262 1775 (for overseas orders) to enquire. We endeavour to accommodate your special requirements outside our standard services.

For special order items, such as those that are made to order, please call one of the above numbers to request. Special orders are generally unique pieces made especially for you by one of our designers. Depending on the item, delivery may take up to 6 weeks, as the stones are sourced and customised for you.

For further queries regarding special services at Pebble London, please see Frequently Asked Questions.

For further queries regarding delivery at Pebble London, please see Frequently Asked Questions.